The Rise of Virtual Employees: Threat to Human Jobs or Pathway to Shared Prosperity

Abstract

This study article looks at how virtual employees, powered by artificial intelligence (AI), might affect the workforce. More companies are starting to use virtual workers to handle different tasks, such as writing code and answering customer service questions, as AI technology improves. The introduction of these AI agents raises concerns about the collaboration between humans and AI in the workplace and job automation. This article investigates the potential impact on human employment by analyzing projections regarding AI adoption and case studies of companies that have already implemented virtual employees. It addresses the ethical implications of the use of virtual employees, the capabilities and limitations of current technologies, and the strategies for effectively integrating AI into business operations, rather than viewing it as a threat. The results indicate that, although virtual employees have the potential to replace human jobs in certain sectors and substantially alter the way work is conducted, their inability to replicate distinctive human skills may indicate that collaboration, rather than cooperation, is the optimal approach.